What is Microsoft Dynamics CRM ?
Microsoft Dynamics CRM is a customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.
Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.
We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.
Why Microsoft Dynamics CRM ?
Microsoft Dynamics CRM is a fully integrated customer relationship management system (CRM system) designed to help organisations attract, keep and develop profitable, engaged relationships with customers and prospects.
With a suite of sales, marketing and customer service tools, Microsoft Dynamics CRM provides a single operating platform for all staff that enables you to manage ongoing relationships with customers from first contact, through purchase and post sales.
Using the familiar Microsoft Outlook interface and through tight integration with Microsoft Office tools, Microsoft Dynamics CRM can be adapted to work the way you already work or want to work; providing a fast, flexible and affordable system that will help you streamline your business processes, improve efficiency and remain competitive.
Choosing Microsoft technology means you benefit from Microsoft’s ongoing investment in its products and gives you flexibility in the range of packages you can integrate (for example your finance or accounting package), as third parties are aware of the need to accommodate one of the most popular CRM systems in the world.
Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.
Sales
Establish a 360-degree view of customer interactions, sales opportunities and buying patterns to help your sales force cultivate more profitable relationships.
- Lead and opportunity management.
- Product catalog and sales literature management.
- Account and contact management.
- Task, activity and calendar management.
- Sales quotas and sales territory management.
- Sales reports including pipeline reports, activity reports.
- Outlook Client integration.
Marketing
Plan, implement and measure more-effective marketing campaigns by analyzing buyer trends, behaviors and offers that allow your marketing teams to track real time results and optimize Return-on-Investment (ROI).
Services
Deliver high-value Customer Service with integrated interaction and knowledge management enabling your service professionals to share answers and insight with customers with ease.
Microsoft Dynamics CRM gives you the power to choose how you want to manage your customer relationships. Compare the benefits of on-demand or on-premise solutions and pick the structure that fits your workflow. The best part is, there’s no wrong answer. The onsite and online solutions can be fully integrated at any time for maximum flexibility.
- Case management and service request management
- Contract Management
- Knowledge-base Management
- Queuing
- Customer Service Reports
- Outlook Client integration
